Return, Refund and Replacement of Goods
Our stores' procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.
All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at [email protected] 48 hours of receiving of receiving your items. We will reply your email within 3 working days of receipt of your email.
The following conditions apply:
- All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled to the refund/return.
- Customers are to undertake the full responsibility for returning the goods to Natural Health Farm. All freight, shipment, and insurance charges are to be borne by the customers. Natural Health Farm shall not be liable for any damages or lost of items during the return shipment back to Natural Health Farm.
- Goods are returnable EXCEPT for "change of mind" request. Unless Customers agree to pay the 2-way delivery charges of the Goods (Delivery and pickup for return), even the Goods are on free delivery as committed during purchase. The free delivery only available for complete / genuine purchase. NHF will not refund the returned goods until they have been received. Buyer will received the refund amount after deducted the 2-way delivery charges. If the product charges is lesser than the 2-waydelivery charges, buyer are required to pay the balance. (May refer to Malaysia Consumer Act 1999 Section 17 & 46)
- All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
- Natural Health Farm shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from nhfonline.com.my error. In the event that same items/goods are not available, Natural health farm shall refund the purchase price of the items excluding the delivery charges to the customer.
Should you have further questions or concerns, please contact our Customers Service at [email protected]